After-Hours Contact:

Our office number is answered 24 hours per day, every day. Should you require assistance outside of normal business hours, call the West Pender Management office, 604-683-2141. This would include calls for such things as water leaks, break-ins, vandalism etc.

Security Guard:
Paladin Security provides random patrols around the exterior of the building throughout the day and night. These patrols are conducted seven days per week. Should you have any security concerns throughout your business day please notify our offices at 604-683-2141.

Building Security Systems:
The installation, maintenance monitoring of our building systems is provided by Citiloc Security. Monitoring services for the fire equipment is provided by Arpel Monitoring.

Suite security:
Security always involves common sense. Because any building system is only as effective as the people relying on it, we encourage you to review these security reminders to avoid unnecessary loss and /or other problems in your suite.

• Ensure that all of your entry doors are securely locked prior to leaving at the end of the business day. Lock your entry door even if you have staff working late.
• Lock your entry door throughout the day whenever your reception area is unattended. Many Tenants now use a visitor doorbell and keep their doors locked at all times.
• Do not make yourself an easy target. Protect your laptop computers. Place briefcases and handbags in a drawer or cupboard out of sight. Whenever possible hang coats in a closet, out of sight. Do not leave wallets in jackets hanging on chair backs and other articles of value unguarded even for a few minutes. Small articles, left in plain view, are easy targets for thieves and they act very quickly.
• Keep all vault or safe combinations in a locked desk drawer. Remind personnel to keep copies of their credit card numbers and contact addresses in a safe place.
• Notify the building management office immediately if you notice a suspicious person loitering in or about your premises. Be suspicious of any person who enters your suite and when confronted makes excuses that they are lost or looking for another company.
• Offices are most vulnerable to thieves during lunchtime and immediately before closing. At these times, there is often a lot of movement, and people are frequently away from their desks.
• If an employee is terminated for any reason, consider changing entry door locks, resetting any safe or vault combination they may have been entrusted with, and canceling security access cards through the building management office.

Theft:
Please report any suspected theft, no matter how small, to both the management office and the Police Department immediately.

The building’s insurance policy does not cover any break-ins to your premises or any resulting damage. It also does not cover the theft or loss of any tenant’s belongings. Tenants are responsible for obtaining their own insurance coverage. Details of your insurance requirements are outlined in your lease.

Should you have an incident, please contact your insurance company as well as our office.