Welcome Letter

We are happy that you will soon be a tenant in one our West Pender Property Group buildings. In preparation for your move in, please review the following information. Please provide us with the information requested below at your earliest convenience.

1. Move In Date: Please let us know your anticipated move in date as soon as possible. The loading bay and elevator bookings are taken on a first come first served basis so it is important to book early. Even tentative dates should be considered. Contact Aoife: adillon@westpenderproperty.com
2. Elevator Use: The building elevators are available for your move between the hours of 9:30 -11:30 and 1:30 and 4:30 weekdays. They are available for the full day on Saturdays and Sundays. Moving outside of office hours will require guard services, which we will arrange for you but will be at your cost. Please provide 48 hours notice.
3. Directory Listing: Please provide us with the exact listing of your company name as you wish it to appear on the main floor directory. There is no charge for the first directory listing; however, any further listings you may require would be to your account. Contact Mike: mrushford@westpenderproperty.com
4. Door Signage: All door signage is building standard and must be arranged through the management office. Please provide us with an exact listing of how you wish your company name to appear on the door to your premises. Your name will be installed with a building standard sign and billed to your account. Contact Mike: mrushford@westpenderproperty.com
5. Website: Your company is welcome to be listed on our website. Should you wish to be included, please provide us with your text of 12-15 words explaining the nature of your business.
6. Insurance Certificate: Please provide us with proof of insurance coverage as required in Article 8 of your lease prior to your move in. Please ensure that the certificate names the Landlord as an additional insured.
7. Locks and Keys: Please let us know the number of keys you require for your entrance door.
8. Access Cards: Please provide us with the number of after hours access cards you require and the names of the individuals using the cards. Aoife: adillon@westpenderproperty.com
9. Security Procedures: The building is open from 7:30 a.m. to 5:30 p.m., only accessible by building access cards.
10. Canada Post: Please ensure you notify Canada Post of your new mailing address. Your mail will be delivered to an assigned post office box which is located on the main floor of the building.
11. Recycling Program: We have several recycling programs currently operating in our buildings. Most of these programs are administered by  Urban Impact. We currently recycle paper, bottles, cans and plastics, soft plastics, batteries, electronics, Styrofoam packaging and we compost.  Please click on the following link for a more detailed description of the program and the containers that are available through our offices.  in this PDF. Of course you do not have to use our containers you may use any container you wish, just let us know so the cleaners can be informed.
    We encourage all tenants to participate in the recycling program. Please contact our office once you have moved in and let us know how many containers you will need.  Contact: Aoife: adillon@westpenderproperty.com
12. Contacts: Please provide us with the name, contact numbers and email addresses for the people in your organization we will be dealing with. We will need a contact for daily operations issues, accounting issues and an after-hours emergency contact.
13. Tenant Notices: All of our Tenant notices are distributed via email. Please let us know who they should be addressed to and provide their email address.  Please consider if you need more than one contact on our list as many items are time sensitive.
14. Emergency Planning: Our Emergency Response Program was developed and is maintained by WPS Disaster Management Solutions. The program consists of an annual classroom training session & ends with a fire drill, in addition you have the ability to be trained through an online portal: ePlan Advantage & mobile app: Building eVac. Each tenant in the building is required to participate in our Emergency Response Program. Please see the provided link of an orientation on how sign up for the Emergency Response Program – click here.
15. Number of Employees: Please let us know how many people will be working in your premises. This will assist us in our planning for tenant events.

We look forward to having your firm in our building and would be pleased to assist you should you require any further information.

Yours very truly,

WEST PENDER PROPERTY GROUP
Mike Rushford
Property Manager
Email: mrushford@westpenderproperty.com