After-Hours Contact:

Our office number is answered 24 hours per day, every day. Should you require assistance outside of normal business hours, call our office number, 604-683-2141. This would include calls for such things as water leaks, break-ins, vandalism etc.

Day-Time Guard:

Paladin Security provides a security officer who is on duty weekdays from 7:00 a.m. to 3:00 p.m. He is available to assist you with many security issues. Some areas he is involved in are: dealing with panhandlers, unwanted solicitation to your suites, moving smokers from the building entrances as well as responding to break-ins, theft etc.

Call our offices if you have any concerns and we will dispatch him.

Evening Guards and Patrols:

Paladin Security also provides manpower for our afternoon security patrols. We have a dedicated guard on duty from 3:00 until 11:00 p.m. and random patrols thereafter.

Building Security Systems:

The installation, monitoring and maintenance of our building systems are provided by Tyco Security.  Our contract provides for the following services:

• Monitoring and maintenance of all building access systems
• Monitoring of all fire equipment
• Monitoring of all elevators
• Installation of new systems

While we do everything we can to promote a safe building environment and continue to review and improve security in the buildings, many tenants have improved their own security by installing entry alarms in their suites. While this is encouraged, we must be notified and be provided with access.  You may prefer to install a card access system to your suite.  This is also permitted but it must be installed by Tyco and connected to the building system. Should you install a card access system you must also put in place a program to respond to alarms.  This can be done through Tyco, Paladin Security, a security company of your choice or someone in your office.  Our building security cannot respond to tenant alarms.  Contact Mike at the management office for more details at mrushford@westpenderproperty.com

Suite security:

Security always involves common sense. Because any building system is only as effective as the people relying on it, we encourage you to review these security reminders to avoid unnecessary loss and /or other problems in your suite.

• Ensure that all of your entry doors are securely locked prior to leaving at the end of the business day. Lock your entry door even if you have staff working late.
• Lock your entry door throughout the day whenever your reception area is unattended. Many Tenants now use a visitor doorbell and keep their doors locked at all times.
• Do not make yourself an easy target. Protect your laptop computers. Place briefcases and handbags in a drawer or cupboard out of sight. Whenever possible hang coats in a closet, out of sight. Do not leave wallets in jackets hanging on chair backs and other articles of value unguarded even for a few minutes. Small articles, left in plain view, are easy targets for thieves and they act very quickly.
• Keep all vault or safe combinations in a locked desk drawer. Remind personnel to keep copies of their credit card numbers and contact addresses in a safe place.
• Notify the building management office immediately if you notice a suspicious person loitering in or about your premises. Be suspicious of any person who enters your suite and when confronted makes excuses that they are lost or looking for another company.
• Offices are most vulnerable to thieves during lunchtime and immediately before closing. At these times, there is often a lot of movement, and people are frequently away from their desks.
• If an employee is terminated for any reason, consider changing entry door locks, resetting any safe or vault combination they may have been entrusted with, and canceling security access cards through the building management office.

Theft:

Please report any suspected theft, no matter how small, to both the management office and the Police Department immediately.

The building’s insurance policy does not cover any break-ins to your premises or any resulting damage. It also does not cover the theft or loss of any tenant’s belongings. Tenants are responsible for obtaining their own insurance coverage. Details on this requirement are outlined in Section 8 of your lease.

Should you have an incident, please contact your insurance company as well as our office.